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Technical Support
AOL browser problems
The AOL upgrade (both to AOL 5.0 and AOL 6.0) does not in all cases upgrade Microsoft
Internet Explorer, which is the browser AOL uses to access the web. If you're
using AOL's browser, please go to Keyword:128Browser in order to upgrade your
browser (From AOL 4.0 or 5.0, just type "128Browser" in the address bar) or press
Ctrl + k. Another option (Windows 95/98): Click your Windows START and go to PROGRAMS
-- run Internet Explorer (separate from AOL, but you can leave AOL running). This
is a blue "e" with a circle around it. Click HELP at the top of the Internet Explorer
window, and go to About Internet Explorer. If the version is anything under 5.0
you will need to upgrade. You can do this at the Microsoft
website.
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Closed Majors, Terms, and Campuses
If you have received a closed message of a major, term, or campus, please check the status here.
If you are certain a particular major, term, and campus is open please contact the campus directly.
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Confirmation Screen
To see the confirmation screen of a school to which you have applied, log on, select the year you applied, and go
to the application manager screen. Scroll down to the bottom of the application manager. The name of the campus should be displayed with the word [VIEW] under
the confirmation section. Click on [VIEW] and you will see the confirmation screen of the school.
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Transfer and High School Information
High school student cannot pass college information page:
If you have not previously attended college, please return to your incoming units (screen 1 or 2, depending on the school) using the Skip & Jump menu on
the left and make sure you have selected the first option in the ENTRY LEVEL box. This option specifies that you have not taken college courses other than
AP credits and college credit earned while still in high school. When you save that screen again, you will notice that the college information screens will
no longer be required and you will be able to submit your application.
Transfer student cannot pass high school information page:
If you are applying as a lower-division transfer student (entering as a freshman or sophomore), you must provide the
high school information or contact the admissions office of the campus to which you are applying in order to determine if you can have that information provided
in a different manner than within the online application. If you are applying as an upper-division transfer (entering as a junior or senior) and were told
by a CSU admissions officer that you are not required to provide all high school information, please note: The high school information screen comes up for transfer
students by request of CSU. While we cannot guarantee that the admissions office will not require all of your high school information, we can tell you what is
technically required on the high school information screens in order to get through that section without an error message. 1) An entry for the name of the
high school attended will be required; 2) An entry for the high school GPA will be required. The remaining high school-related entries can be left blank. If
you intend to skip the high school information sections that are not required in order to submit the online application, please make sure you know what is
required of you as a transfer applicant, either through up-to-date documentation you may have or direct contact with an admissions officer. You can contact admission
offices of each CSU campus through MentorMail™
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Not enough room for classes
If the amount of classes exceeds the amount of space on the application, you will need to attach a copy of your transcript
along with a printed-out copy of your confirmation screen. Please send these to the admissions office explaining why they did not fit. If you have any questions
about this please contact the admissions office of the school to which you are applying.
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Applying to multiple campuses and Saving Information
You may apply to more than one school by starting a new application with the same logon name and password. With the
exception of the San Luis Obispo application, all of the information from your first application will transfer to the new applications automatically. After completing
one application and starting a new one, you only have to fill out the first screen, which contains campus-specific information. After doing so, you may submit the
new application by clicking SUBMIT on the left column of your screen.
The application also automatically saves your information every time you click SAVE, NEXT, PREV, or one of the main numbered buttons
along the left-hand column of each application screen.
A screen/page of the application will NOT save:
- if there are unresolved red arrows appearing onscreen immediately after you click SAVE, NEXT, or PREV;
- if you use LOGOFF with unresolved red arrows or without first saving the screen;
- if you use the SKIP & JUMP feature on the left column of the screen to move to another screen with unresolved red arrows or without first saving the screen;
or
- if you simply leave the application (by going elsewhere on the web or closing your web browser) without first saving that screen.
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WRONG WAY message
Applications should be navigated through the buttons on the CSUMentor web screen rather than the Back and Forward buttons on your web browser. The WRONG
WAY message can also be caused by:
- Filing and using a bookmark to any part of the CSUMentor site beyond a logon screen; or
- Using the drop-down list on your location/address bar.
If you have just encountered the WRONG WAY screen, please try logging on again through the CSUMentor Home Page.
If you receive the WRONG WAY message again after following these instructions, please contact us through the CSUMentor Student Support
contact page. It will help if you provide your username, the WWW address of the screen you were on immediately preceding the WRONG WAY message, and a description
of what you were clicking on when the message appeared.
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Fee waiver and EOP
A fee-waiver calculator is built into the online application and is up to date with the figures for the term to which you're applying. The result will indicate
whether or not you meet the current requirements for a fee waiver (subject to review by the campus). If you have already been granted the waiver for the term
to which you're applying, and the online application rejects your fee waiver eligibility, please contact the admissions office of the campus to which you're applying for
further help.
If you are on the fee waiver page and do not wish to apply for the online fee waiver, simply select no and proceed to the next page. If you have completed the
application please click on the submit button located on the left-hand side as shown below.
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Web browser software upgrades
The problem may be tied to your browser software. If you are using Microsoft's Internet Explorer, click HELP at the top
of the IE window and go to "About Internet Explorer". If the version is anything under 5.0 you will need to upgrade. You can do this at the Microsoft
website.
You can also try another web browser such as Netscape. You can obtain a free copy/upgrade at the Netscape
website .
Macintosh users must use the Netscape browser due to incompatibility with the Macintosh Internet Explorer browser. If you do not have Netscape Navigator
or Communicator already installed on your Macintosh, you should download it from the Netscape
website and use it when you enter secure sites. The best version of Netscape for your system would be with 128-bit encryption. Your settings should be set
to allow cookies, enable JavaScript, and Secure Socket Layers 2 and 3. To check if SSL 2 and 3 are turned on in Netscape, click on the lock in the bottom-left
frame.
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Blank screen with an HTTP 404 error.
Wait several minutes and try again. If the problem persists, please contact us through theCSUMentor
Student Support contact page.
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Cannot connect to server screen
This can occur for several reasons. First of all, please be sure your Internet connection or Internet service provider
is functioning properly. This may also occur due to incompatibility of web browsers lacking the necessary 128-bit encryption. Please click here
for instructions on how to upgrade your web browser.
If you are certain the above are fully functional, we may be experiencing temporary server difficulties. Please wait several minutes and try again. If the
problem persists, please contact us through the CSUMentor Student Support contact page.
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Red error messages
The red text at the top of the page indicates that there were errors or omissions on that page of your application. If you don't have all the information for that
page at hand or otherwise cannot complete the page, you can skip to another page by clicking one of the page numbers displayed in the drop-down list under the
SKIP & JUMP function on the left column as shown below.
You will have to refill that screen when you return to it.
A check mark on the left column indicates only that a screen has been saved as shown below. If you have skipped a screen where newer information has triggered
the red arrow(s), the new information will not be saved until you return and complete the screen.
If the screen error message indicates that a field was entered incorrectly, check your data carefully. If the screen still presents
a problem, please contact us through the CSUMentor Student Support contact page.
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Script error messages
If you received an error that reads, "error on script of this page," this is a result of your web browser
software. Your browser may either be outdated or may have its Java and JavaScript settings turned off. Please make sure these settings are selected under your web
browser's preferences. If these settings are already selected please try to upgrade your browser to the latest version. Click here for instructions
on how to upgrade your web browser.
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Logon Problems
If you have newly created an account and the system is rejecting your username and password, go back to the create account screen. You may have selected a username that has already been taken.
Please try to select a unique username; you may want to try adding numbers to your username, (e.g.,johndoe1234). If you are certain you have entered correct
information you may need to upgrade your web browser software. The logon button requires a browser with 128-bit encryption. To upgrade your current web browser
click here. If you are an AOL user click here.
If you have received an error message that states you must be 13 years of age or older please be sure you are typing your birthday in the mm/dd/yyyy
format. Be sure to use / between the month, day, and year. (e.g., 05/26/1981)
If you have forgotten your username or password you can search for your password and username by going to http://www.csumentor.edu/Support/logonhelp.asp
and following the instructions. If you know your username, enter it and click search. If you do not remember your username, scroll down and fill in your first
and last names and middle initial. It will ask you the question you entered when you created your account and if your answer matches the one you supplied earlier,
your information will be provided on the next screen. If you are unable to recover your username and password this way, please contact
us through the CSUMentor Student Support contact page .
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What is a CEEB code?
Some university applications will require a CEEB code entry for any high school or college previously attended. A CEEB code identifies U.S. high schools and colleges.
If you went to school in the U.S., the CEEB code should automatically be indicated once you identify your school from the FIND list. If your school and/or CEEB code
are not listed, you can get the information by calling your school administration or academic counseling office. If you are an international student, please enter
zeroes in the CEEB code entry boxes.
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International Student: How do I fill out my address and telephone number information?
For state fields, select "Foreign Country." You can select your country from the country list. International students should leave zip code fields blank. Provide
mailing code information in the "International Postal Code" entry. If you need to leave an additional mailing code, add it within the city field. For telephone
numbers, some applications are formatted for U.S. and Canadian numbers only. If your telephone number format does not fit in the entry or causes an error message,
please leave that telephone number entry blank.
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Can I print my application?
The online application was not designed with printing the display format in mind. If you intend to print your completed online application, the only way to do this
at the present time is to use your browser's print command to print each screen of the application as shown below:
If the screen prints but the information you entered appears blank, we suggest accessing the application with a different web browser program.
If you tried to print your confirmation screen or application and your screen froze it is due to the incompatibility of your web browser software. Please click
here for information on how to upgrade your browser software. If you need to access your confirmation screen information please click
here for instructions on how to do so.
If you intend to print blank screens of the online application in order to fill it out by hand and mail it in, please note:
- If you have encountered a problem with the online application and the information on this screen or the Ask
an Expert pages have not been helpful, we want to know about it and get your questions answered, so please contact us through the CSUMentor
Student Support contact page for further help or to let us know how we can improve the CSUMentor website.
- If you are an international student, please see CSUMentor's FAQs section and/or contact
the college or university you are interested in and ask for their international student office. In some cases, international student applications are different
from the application used by students from the United States.
- For U.S. students, the online application asks all of the same questions as the paper application, but it is not in
the same layout. The actual paper application may soon be provided on this website in Acrobat Reader (PDF) format.
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What if I am unable to apply using the online application?
If you do not wish to upgrade your browser or change your settings to accept cookies and/or JavaScript so that you can apply using the online application, you may print out a paper copy of the application using Adobe Acrobat Reader.
If you do not have Acrobat Reader, click on Get Acrobat Reader to download this program for free.
If you have problems with Acrobat Reader, CLICK HERE for Acrobat Reader technical support.
 2010-2011 CSU Undergraduate Admission Application
2010-2011 Instructions for CSU Undergraduate Admission Application
2010-2011 CSU Graduate Admission Application
2010-2011 Instructions for CSU Graduate Admission Application
2009-2010 CSU Undergraduate Admission Application
2009-2010 Instructions for CSU Undergraduate Admission Application
2009-2010 CSU Graduate Admission Application
2009-2010 Instructions for CSU Graduate Admission Application
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