If you have technical problems, please call (800) 468-6927
or e-mail us at support@CSUMentor.edu.
CSUMentor is web-based and only requires an Internet connection and browser to use. We recommend using the compatible browsers and configurations listed below in order to get the best use out of the system.
Compatible Browsers Effective July 1, 2016
You can temporarily disable pop-up blocking by pressing the CTRL key on your keyboard when clicking on the Find, Add, Edit, or Select buttons.
To permanently allow pop-ups for all websites, please follow the instructions for your browser:
If you want to only allow pop-ups on CSUMentor, follow the instructions for your browser above. However, instead of clicking the checkbox/radio button to allow all pop-ups, click the exceptions/settings button and add "secure.csumentor.edu" to the list of websites that allow pop-ups.
To complete the online application, simply type your answers in the corresponding fields or select your answers from the popup lists (where applicable). For help, click the HELP button along the left column of your screen.
After you complete a screen, click the Next button at the bottom or on one of the sections listed on the left column to move to a different screen. Before you are allowed to jump screens, we will inspect your data on the current screen for errors or inconsistencies. If errors or omissions are found, you will be returned to the screen to correct your answer(s). Otherwise, your data will be saved and you will proceed to the requested screen. We also allow you to skip to another screen without your new data being saved. Be aware that if you use the Skip to Another Screen function on the left column, data on the current screen will not be saved and will have to be re-entered prior to submittal.
Once you have completed the application, click the 'SUBMIT' button located on the left column to submit the application.